Privacy Policy crow99 — Data Protection Personal Data Malaysia Members

Welcome to the crow99 Privacy Policy page. This document is the official statement by crow99 on how our platform handles the personal data of users and members who access the crow99.pro website and all related services.

Crow99 understands that privacy is a fundamental right of every individual. We take this responsibility seriously and consistently strive to ensure your personal data is handled in a transparent, secure, and privacy-respecting manner. Your trust in the crow99 platform is our priority, and data protection is an integral part of that commitment.

This Privacy Policy applies to all users of the crow99.pro website, registered members, and any individual who interacts with our platform via the website, mobile app, or official crow99 communication channels. By registering as a member or continuing to use the crow99 platform, you consent to the collection and use of your personal data as described in this document.

Crow99 collects various types of personal data for platform operations, identity verification, financial transaction processing, and compliance with applicable legal requirements. The following are the categories of data we collect:

Technical data and activity data are collected automatically when you use the crow99 platform via cookies, server logs, and similar tracking technologies. We only collect data that is genuinely necessary for the stated purposes and do not collect excessive or irrelevant data.

Crow99 uses collected personal data for lawful and specific purposes. We will not use your data for any purpose other than those stated below without obtaining your prior consent:

• Account management: To create, verify, and manage your member account on the crow99 platform, including processing registration and maintaining your profile.
• Transaction processing: To securely and accurately process deposits, withdrawals, and all financial transactions associated with your crow99 account.
• Identity verification (KYC): To fulfill Know Your Customer (KYC) and anti-money laundering (AML) requirements mandated by financial authorities.
• Customer support: To provide effective assistance when you contact the crow99 support team, including resolving complaints and enquiries.
• Service improvement: To analyze usage patterns and platform performance for technical improvements and a better user experience.
• Platform security: To detect, investigate, and prevent fraudulent activity, misuse, or any security threats against the crow99 platform and its users.
• Marketing communications: To send information about promotions, bonus offers, and platform updates — subject to the communication preferences you have set in your account.
• Legal compliance: To comply with legal and regulatory obligations applicable to crow99's platform operations, including record-keeping requirements imposed by authorities.

Crow99 upholds strict data protection principles regarding the sharing of member information. In general, we do not disclose your personal data to third parties without your consent. However, there are limited situations where data sharing is necessary:

• Payment service providers: crow99 shares necessary information with authorized payment service providers (such as FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay) to process your financial transactions. These providers are bound by strict confidentiality agreements and may only use the data for payment processing purposes.
• Technology service providers: crow99 uses trusted third-party technology service providers for platform infrastructure operations, hosting, and analytics. All such providers are subject to strict data processing agreements.
• Legal requirements: crow99 may disclose your personal data to government authorities or law enforcement when required by law, court order, or to comply with valid legal process.
• Fraud prevention: Where necessary, crow99 may share information with other platforms or industry bodies for fraud prevention and mutual security protection purposes.

Crow99 does not sell, rent, or trade member personal data to any party for marketing or commercial purposes. All data sharing is solely for legitimate operational purposes and is carried out with appropriate safeguards.

Crow99 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or unlawful disclosure. Key protective measures we have in place include:

• End-to-end encryption: All communications between the crow99 platform and your device are protected by 256-bit TLS/SSL encryption that cannot be intercepted by third parties.
• Two-factor authentication (2FA): crow99 offers a two-factor authentication system for member accounts, adding an extra layer of security that protects your account even if your password is compromised.
• 24/7 security monitoring: The crow99 system is continuously monitored by our cybersecurity team to detect and respond to any threats or suspicious activity.
• Environment segregation: Members' personal data is stored in an environment separate from the platform's operating systems, protected by strict multi-layered access controls.
• Regular security audits: crow99 conducts regular security audits and independent penetration testing to identify and address any system vulnerabilities.

The crow99 platform uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and ensure the platform functions smoothly. The following are the types of cookies used by crow99:

• Essential cookies (required): These cookies are required for the core functions of the crow99 platform, such as login, session security, and language preferences. The platform will not operate properly without these cookies and they cannot be disabled.
• Performance & analytics cookies: Used to understand how users interact with the crow99 platform, which pages are visited most frequently, and where users encounter difficulties. This information helps us continuously improve the platform.
• Functional cookies: Enables the crow99 platform to remember your preferences such as language, region, and display settings to deliver a more personalised experience.
• Marketing cookies: Used to display relevant crow99 advertisements to you on other platforms. You can disable marketing cookies via your browser settings without affecting the platform's core functionality.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the crow99 platform.

Crow99 retains your personal data for as long as necessary to fulfill the purposes for which it was collected and to meet applicable legal requirements. Our data retention policy is as follows:

• Active account data: For as long as your account remains active on the crow99 platform, we will retain all relevant personal data for operational and customer support purposes.
• Data after account closure: Once an account is closed, crow99 retains your personal data for a minimum of 5 years for legal compliance, dispute resolution, and financial audit purposes.
• Financial transaction data: Records of all financial transactions are retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering legal requirements.
• Technical log data: Server logs and technical data are retained for 12 months before being automatically deleted, unless required for an ongoing security investigation.

Upon expiry of the retention period, crow99 will securely delete or anonymise your data using industry-recognised methods to ensure it cannot be recovered by any party.

As a crow99 member, you have certain rights regarding the personal data we hold about you. crow99 fully respects these rights and will process each of your requests carefully and within a reasonable timeframe:

• Right of access: You may request a copy of all personal data crow99 holds about you. We will provide this information in a readable format within 30 days of your request.
• Right to rectification: If you find that the personal data crow99 holds is inaccurate or outdated, you have the right to request an immediate correction. Corrections will be made within 14 business days.
• Right to erasure: In certain circumstances, you have the right to request crow99 to delete your personal data. However, this right is not absolute and may be limited by legal data retention requirements.
• Right to restrict processing: You may request crow99 to restrict the processing of your personal data under certain circumstances, such as when you are disputing the accuracy of that data.
• Right to opt out of marketing: You may withdraw your consent to receive marketing communications from crow99 at any time via your account settings or by contacting our support team.

To exercise any of the rights above, please contact the crow99 support team via live chat, available 24/7. Our team will process your request promptly and ensure your rights are fully respected.

Crow99 takes the protection of minors very seriously. The crow99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Should crow99 discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on the crow99 platform while underage are advised to contact our support team immediately.

The crow99 platform may contain links to third-party websites or services in certain contexts, such as payment providers or service partners. crow99's Privacy Policy applies solely to the crow99.pro platform and does not cover the privacy practices of those third-party websites or services.

Crow99 is not responsible for the privacy policies, content, or security practices of third-party websites. We encourage you to read and understand the privacy policy of every website you visit, especially before providing any personal data to them.

Crow99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, current legal requirements, or platform service improvements. Each time this Privacy Policy is updated, the "Last Updated" date at the top of this page will be revised to reflect the date of the latest amendment.

For material changes that significantly affect how we handle your personal data, crow99 will endeavor to provide advance notice via email or in-platform notification before the changes take effect. Your continued use of the crow99 platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to ensure you are always informed of how crow99 protects your personal data. If you disagree with any changes made, please stop using the platform and contact our support team to close your account.

If you have any questions, concerns, or complaints regarding the crow99 Privacy Policy or how we handle your personal data, our team is ready to assist you at any time.

• Live chat: The fastest way to reach us — available 24 hours a day, 7 days a week in Bahasa Melayu and English.
• Email: Send your written enquiry to [email protected]. We will respond within 1–2 business days.

The crow99 support team will handle all privacy-related enquiries with full confidentiality and professionalism. If you wish to submit a formal complaint regarding the handling of your personal data by crow99, please do so in writing via email with the subject line "Privacy Complaint" to facilitate the processing of your case.